Refund and Returns Policy

Overview

This Refund and Returns Policy applies to purchases made through KritanSkillX, including digital products, downloadable bundles, online learning materials, website services, digital marketing services, branding work, consultation, and live practical training programs.

Our general refund and return policy lasts for 30 days only for eligible physical products, if such products are specifically sold by us. If 30 days have passed since your purchase, we cannot offer a refund or exchange for eligible physical products.

Digital Products and Downloadable Items

KritanSkillX may sell digital products such as worksheets, ebooks, templates, reels bundles, video bundles, cartoon videos, AI content bundles, digital learning materials, downloadable software products, PDF files, Google Drive access, WhatsApp delivery products, and other online resources.

Because digital products can be downloaded, copied, saved, used, or accessed instantly, all digital product purchases are final and non-refundable once the product access, download link, file, bundle, or delivery method has been shared with the customer.

Digital Product Delivery

• Digital products may be delivered through website download, email, WhatsApp, Google Drive, cloud link, or any other digital delivery method.
• After successful payment, delivery may be instant or manual depending on the product type and system process.
• If you do not receive your product after successful payment, contact us with your payment proof and order details.

No Refund After Access

Refunds will not be provided if the customer has already received access to the digital product, downloaded the files, received the link, opened the bundle, or received the product through WhatsApp, email, or cloud delivery.

Website Services, Digital Marketing, Training and Consultation

KritanSkillX provides services such as website design, WordPress website creation, UI/UX design, branding, creative design, SEO, Meta Ads, Google Ads, social media marketing, business growth consulting, live practical training, freelancing guidance, and digital skills development.

Since these services involve time, planning, research, strategy, design, communication, setup, training, and manual work, refunds may not be available once the work, consultation, class, training, planning, setup, or project process has started.

We do not guarantee fixed rankings, fixed leads, fixed sales, viral growth, exact revenue, job placement, freelancing income, or business success. Results depend on many factors such as market demand, audience, competition, budget, customer behavior, platform policies, website quality, and user effort.

Eligible Refund Cases

A refund may be considered only in special and genuine cases. Approval is not automatic and will depend on order status, product delivery status, service status, and payment verification.

• Duplicate payment for the same order.
• Wrong payment made by mistake and the product/service has not been delivered or started.
• Payment deducted but order not confirmed, subject to payment gateway verification.
• Service not started yet and refund request is approved by KritanSkillX.
• Digital product not delivered due to a technical issue and we are unable to provide access after verification.

If a refund is approved, it will be processed to the original payment method where possible. Refund processing time may depend on the payment gateway, bank, UPI provider, card provider, or payment method used.

Non-Refundable Items and Situations

The following purchases, items, fees, and situations are generally non-refundable:

• Downloadable digital products after access or delivery.
• Ebooks, templates, worksheets, reels bundles, video bundles, cartoon videos, AI content bundles, software files, PDF files, and online resources.
• Sale items, discounted products, limited-time offers, bundle offers, and promotional pricing products.
• Training fees after class access, materials, session, recording, or support has started.
• Consultation fees after the consultation has been delivered or scheduled as agreed.
• Website design, development, branding, SEO, ads, social media, or marketing work after work has started.
• Completed work, partially completed work, approved work, design drafts, strategy work, setup charges, and service planning charges.
• Third-party charges such as domain, hosting, premium themes, plugins, ad budget, software tools, payment gateway charges, or external platform fees.
• Orders where the customer changed their mind after purchase or after delivery.
• Orders where the customer purchased the wrong product but access/delivery has already been provided.

Physical Product Returns

KritanSkillX mainly provides digital services, training, and digital products. However, if any physical product is specifically sold by us in the future, return eligibility may apply only when the item is unused, in the same condition as received, and in its original packaging.

To complete a physical product return, we may require a receipt, order ID, payment proof, or proof of purchase.

Physical Products Not Eligible for Return

• Products that are used, damaged, missing parts, or not in original condition for reasons not due to our error.
• Products returned more than 30 days after delivery.
• Perishable goods, personal care items, sanitary goods, hazardous materials, flammable products, or similar restricted items.
• Gift cards and downloadable software products.

Shipping Returns

If a physical return is approved, the customer may be responsible for return shipping costs unless otherwise confirmed by KritanSkillX in writing. Shipping costs are generally non-refundable.

Refund Process

Once your refund request is received, we will review your order details, payment status, delivery status, service status, and any supporting proof provided by you.

• We may ask for your order ID, payment screenshot, registered email, phone number, WhatsApp number, and reason for refund.
• We will notify you about approval or rejection of your refund request.
• If approved, the refund will be processed through the original payment method where possible.
• Refunds may take time depending on Razorpay, bank, card provider, UPI provider, or other payment gateway process.

Payment gateway charges, transaction fees, third-party charges, and service charges may not be refundable unless required by applicable rules or specifically approved by KritanSkillX.

Late or Missing Refunds

If your refund has been approved but you have not received it yet, please follow these steps:

• First, check your bank account, UPI app, card statement, or original payment method again.
• Contact your bank, card company, or payment provider because refunds may take processing time.
• If you used Razorpay or another payment gateway, processing time may depend on their settlement and refund timeline.
• If you have done all of this and still have not received your refund, contact KritanSkillX with your order details.

Third-Party, Affiliate and External Products

Our website may include third-party links, affiliate products, external tools, sponsored products, or product recommendations. If a product is sold by a third-party seller, platform, affiliate network, or external website, their refund policy will apply.

KritanSkillX is not responsible for refund, delivery, product quality, pricing, support, claims, or policies of third-party products unless the product is clearly sold directly by KritanSkillX.

Exchanges and Replacements

Digital products cannot be exchanged once access or delivery has been provided. However, if the wrong file, broken link, missing file, or incorrect access is provided due to our error, we may correct the issue by sending the correct file, updated link, or replacement access.

For eligible physical products, exchange may be considered only if the product is defective, damaged, or incorrect, and the issue is reported with valid proof within the allowed period.

Contact Us

For refund, return, delivery, or order-related questions, contact us with your order details and payment proof.

This policy may be updated from time to time. Any changes will be posted on this page with the updated date.